Office Manager/Renewals Administrator
Full-time
Mid
Description
Our client, an established IT Managed Service Provider is looking for a proactive Office Manager/Renewals Administrator to join their organisation. This role will support their sales and renewal’s function, helping to deliver a high-quality customer experience.
Reporting to the Sales Manager, you will work closely with teams across the business.
Key Responsibilities
• Manage office operations, supplies, stock room, couriers and office facilities.
• Maintain a professional, clean and well-organised working environment.
• Track all goods in and out of the office with accurate records.
• Liaise with suppliers, contractors and service providers.
• Manage the renewals database, quoting customers for expiring products, licences and warranties. Chasing through to decision and processing accordingly.
• Help to create an efficient and quality customer experience.
• Oversee renewals in line with customer agreements.
• Support the sales team with quotes, orders and invoicing.
• Follow up on outstanding renewals and customer queries.
Essential Skills & Experience
• Previous Office Manager experience.
• Experience working in an IT or IT-focused business.
• Excellent customer service and communication skills.
• Strong organisational and administrative skills with high attention to detail.
• Problem solver with good analytical skills.
• Confident using Microsoft Office.
• Ability to work under pressure and meet deadlines.
• Customer-focused, proactive and a strong team player.
• Able to manage expectations at all levels and communicate accordingly.
Desirable
• Knowledge of Microsoft licensing programs.
• Understanding of servers, storage and networking.
• B2B experience or business/technology-related qualification
Reporting to the Sales Manager, you will work closely with teams across the business.
Key Responsibilities
• Manage office operations, supplies, stock room, couriers and office facilities.
• Maintain a professional, clean and well-organised working environment.
• Track all goods in and out of the office with accurate records.
• Liaise with suppliers, contractors and service providers.
• Manage the renewals database, quoting customers for expiring products, licences and warranties. Chasing through to decision and processing accordingly.
• Help to create an efficient and quality customer experience.
• Oversee renewals in line with customer agreements.
• Support the sales team with quotes, orders and invoicing.
• Follow up on outstanding renewals and customer queries.
Essential Skills & Experience
• Previous Office Manager experience.
• Experience working in an IT or IT-focused business.
• Excellent customer service and communication skills.
• Strong organisational and administrative skills with high attention to detail.
• Problem solver with good analytical skills.
• Confident using Microsoft Office.
• Ability to work under pressure and meet deadlines.
• Customer-focused, proactive and a strong team player.
• Able to manage expectations at all levels and communicate accordingly.
Desirable
• Knowledge of Microsoft licensing programs.
• Understanding of servers, storage and networking.
• B2B experience or business/technology-related qualification